Despite some pretty heavy complaints my BT Broadband still isn't much use. Today it went down twice before 10:00 am. At one point it was still down after 15 minutes, so I gave up.
This afternoon I ran another speed test. Despite my complaints it's still running at 0.2 meg, 173 kpbs to be precise.
When I complained to the BT Broadband "Customer options" team in Doncaster I was told it was tough as I was contracted to them until April 2008. According to Richard - he refused to give his surname - BT up to 8 meg doesn't they have to deliver 8 meg. And in his opinion 0.2 meg mean't they had delivered their side of the deal. I shall be taken up a complaint with trading standards.
I have set up a blog where you can submit your BT Complaints online. Join me and many others you are sick to death of BT and now want some action.
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