Pipex are a rubbish company. They are owned by those jokers of the telecoms market Tiscali. Yesterday I received a letter telling me my phone would be cut off as my account was apparently in arrears. When I tried to use my phone I was given a message telling me my service was suspended and that I should phone customer services on 150. Guess what? Number 150 was engaged and remained so all day.
I got through to Pipex via an 0800 number. The staff at the end of the line told me that as an ex-Bulldog customer I needed to speak to Pipex Homecall - a separate division. I spoke to Pipex home call who told me they couldn't help as I was a business customer and needed to speak to the Pipex business team. So I phoned back the business team. I was asked, "Are you an ex-Bulldog customer?". On answering "Yes", the phone was put down. I originally signed up with Bulldog. At the time they operated UK call centres, based in Manchester. Now they have been acquired by Tiscali they have gone down the pan.
Several frustrating phone calls later I was told by Pipex's Lithuanian call centre, that they had a problem and that I shouldn't be cut off. However, this person couldn't rectify the matter, neither could their boss. Several hours later I was called by someone on the Pipex customer services team. They wanted to check my details. When I gave these they explained they had called the wrong number. I then asked them to rectify my problem. They couldn't. Several emails and phone calls later I have received an email from them asking me to call their customer services team on an 0871 number. Each call costs 10p per minute. Why should I be paying this when they have cut me off in error? And guess what, I can't call them from my landline as they have cut me off. Pipex business telecoms are totally crap. Do not deal with them.
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